Frequently Asked Questions (FAQs)

What types of businesses do you work with?
We work with businesses of all sizes – from startups and local SMEs through to national and global brands. Our approach is scalable, meaning we can tailor research, strategy, or amplification services to the stage your business is at today.

How are you different from other consultants or agencies?
Unlike many consultants who lead with their preferred solution (e.g. website design, SEO, training, or automation), we are tool and strategy agnostic. We recommend what’s right for your business – not what suits our skillset. We’re also highly collaborative, working alongside your existing suppliers and teams, or bringing in trusted specialists when needed.

Do you replace my current suppliers?
Sometimes. But, we’re here to complement, not compete. We often work with existing tech teams, website builders, designers, accountants, and advisers. Where gaps exist, we can also connect you with trusted partners to deliver specialist services.

What kind of results can I expect?
Every business is different, but typically our work delivers:

• More visibility and qualified leads through optimised Google Business Profiles and local amplification.
• Growth opportunities uncovered from under-utilised tools (like CRMs and booking systems).
• Improved customer and employee experience, leading to stronger retention and referrals.
• Clearer, more confident decision-making backed by research and insights.

Do you only work in the Sutherland Shire?
No. While we have a strong local focus in the Sutherland Shire and Southern Sydney, we also work with businesses across Australia and internationally. Many of our services can be delivered remotely, making them accessible wherever you’re based.

What do your services cost?
We provide transparent, fixed-fee packages for core offerings like our Local Amplification Bundles, starting at $1,000. For broader consulting engagements (market research, strategy, or facilitation), pricing is scoped based on your goals and the complexity of the project.

How long does it take to see results?
For visibility-focused services like GBP optimisation, many businesses see improvements within weeks as Google re-indexes and customer reviews grow. For research and strategy projects, the insights are immediate, but the implementation impact often builds over 3-6 months.

Can you help us with both customer and employee research?
Yes. We believe growth comes from aligning the inside and outside of your business. That’s why we capture insights from customers (experience, behaviours, perceptions) and employees (service delivery, bottlenecks, process gaps). Together, these perspectives create a full picture of where to focus.

Do you provide ongoing support, or just one-off projects?
Both. Some clients work with us on a one-off basis (e.g. a Local Amplification Bundle or research project). Others prefer ongoing retainers to continually optimise visibility, campaigns, or strategy. We’ll design the engagement model that best fits your needs.

Can you work with our internal systems (CRM, finance, booking tools)?
Yes. Many SMEs already have powerful tools in place but aren’t using them to their full potential. We help you unlock insights from existing systems to identify your best customers, track trends, and improve performance – without adding unnecessary tech or complexity.